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Do I have to clean the home before departing?

All homeowners are required to maintain contracts with professional cleaning companies. After you depart the home the housekeepers will arrive to clean the home. You will not be charged an excessive cleaning charge as long as the home does not require more than 4 hours of cleaning. If your group leaves the home in a condition which requires more than 4 hours of cleaning you will be required to pay $25 per hour for each additional hour of cleaning. Upon departure, you will be asked to load and start the washing machine with bath towels or linens. You will also be asked to load and start the dishwasher before you leave the home.

Is it possible to get an early check-in or late check out?

Check-in time is 4:00 p.m. Arrivals before 4 p.m. are generally not permitted. Check out time is 11 a.m. Departures after 11 a.m. are generally not permitted. This restriction sometimes comes as a surprise to people who are used to staying in hotels, motels, and resorts. Please try to appreciate the stark difference between the work involved in properly cleaning a private residential home and the time required to clean a much smaller hotel room. It can take up to 5 hours to clean a private residential home (hence the reason for the 5-hour gap between check-out and check-in time). Moreover, our homes require routine and special maintenance which must be completed between occupancies. The only way to be certain of an early check in is to purchase the night prior to your arrival. The only way to secure a late check out is to purchase the night after your scheduled departure. Please call (480) 999-2345 and indicate that you would like to add a night to your reservation.

What is the cancellation policy?

Cancellation Policy: If you cancel 90 days or more before your arrival date, you will be refunded the money you paid minus a $250 processing and marketing fee. There will be no refunds for cancellations within 90 days of your arrival date, including early check outs, no-shows or inclement weather. Travel insurance can be purchased and is highly recommended. Please ask for further information or contact your preferred insurer.

What is a vacation rental property, and how does it differ from a hotel?

Vacation rentals offer an alternative to traditional hotel, motel, and resort accommodations. The primary advantages of vacation rentals are lower cost, privacy, and larger space. Our Arizona vacation rentals allow the entire family to stay under the same roof in private vacation rental homes, town homes or condos. Our Arizona vacation rentals offer more space and amenities, such as fully equipped kitchens and private swimming pools and hot tubs. You'll be able to personally select the Arizona vacation rental you want, based on your individual needs. Whether you're looking for a family getaway or a romantic weekend for two Sunbelt has an Arizona Vacation rental home to fit your needs.

How do I make a reservation?

You may either make your reservation on line using our website reservation system, or you can speak to a reservation agent by calling our vacation rental office. For reservations call us anytime at (602) 999-2345.

When do I get the address of the home?

In order to ensure the privacy and security of all of our guests we do not provide the home's exact address until the day of your arrival. You will be provided with a map which terminates at the cross streets for the largest intersection nearest to the property. This policy has become necessary because we have had guests arrive days or weeks before their scheduled arrival date disturbing the privacy and peaceful enjoyment of the current guests. You will be provided with a phone number to call on the day of your arrival at which time you will be provided with the home's exact physical address.

When do I get the keys?

Our company does not generally provide keys to our clients. Instead, our homes are typically accessed via an ELECTRONIC PIN CODE. You will get your assigned personal pin code during the check-in process. The use of programmable electronic pin codes provides our guests with a more secure and flexible means of household entry. Since we started using the electronic pin code system we have found it to be universally well received.

Are linens and towells provided?

Yes, sufficient linens and towels are provided for you and your guests. In addition, we provide you with a complete inventory list of the home's household items. Most obviously, the list helps us keep track of the personal property in each home. Less obvious, but equally important, we hope that the list will help you plan your trip. The list can help you plan your trip since it will inform you as to what is provided at the home as well as what is not provided at the home. A careful inspection of the inventory list will no doubt help you plan accordingly.

Does the property have a washer and dryer?

Yes, all of the properties advertised have private washers and dryers inside the properties.

Do I have to pay to have the pool heated?

Yes, if you are staying in a private residence and you desire to have the pool heated above 70 degrees you will be charged $2.50 per pay, per degree that you decide to set the thermostat to above 70 degrees. For example, if you are staying 7 days and you decide to heat the pool to 80 degrees the cost to you will be $175.

Do the properties come with telephones?

Some properties have telephones and some do not have phones. Please refer to the home's amenities section to determine if the property you are considering has a telephone or not.

Are late night check-ins allowed?

Most properties do allow for check-ins 24 hours per day. However, we do NOT provide customer service support past 8 p.m. for after hours check-ins. If you have any trouble locating the property or any other type of challenge trying to check into the property, you will NOT be able to contact a customer service representative until the check-in message line opens back up the following day at 1 p.m. If you are uncomfortable arriving after business hours knowing that there will be no one available to help you in the event that you have challenges, we suggest that you plan your trip to arrive during business hours (before 8 p.m.).

Do you require a security deposit?

We require that a valid credit card be on file in our office at least one week before your scheduled arrival date. The credit card must not expire before your departure date. The credit card on file will be charged $500 during the week preceding your arrival. The $500 will be refunded to you in full if it is determined that the home was left in substantially the same condition as when you arrived at the property. Additional charges to the card on file may occur if it is determined that your stay resulted in costs to the homeowner in excess of the $500 security deposit, or if it is determined that some activity of yours (or one of your guests) violated the terms and conditions of the Occupancy Agreement.

What do we do if something in the house breaks?

Sunbelt Vacations requires that each individual Homeowner maintain a professional maintenance contract for the property. The specific level of care for any given house will depend upon the terms and conditions of the Maintenance Agreement the Homeowner has contracted with the maintenance company to provide. We require that all property owners carry minimum maintenance coverage which includes on-call service for all household emergencies. The definitions of what constitutes a household emergency is different depending upon the individual repair company's policies. Generally, household emergencies are defined as matters which render the home unable to be occupied safely. Broken windows, door locks, flooding, smoke damage, roof leaks, etc., are all examples of household emergencies which would render the home unable to be occupied safely. Specific coverage details are outlined in the Maintenance Agreements for each property and are available for your review upon request.

Are Pets Allowed?

No properties advertised on the Sunbelt Vacations website allow pets at any time. Rarely, some individual owners do make exceptions. In all cases whereby an exception is granted, expressed written permission must be obtained in advance of making the reservation.