Frequently Asked Questions
Do I have to clean the home before departing?
Is it possible to get an early check-in or late check out?
What is the cancellation policy?
What is a vacation rental property, and how does it differ from a hotel?
When do I get the address of the home?
Are linens and towells provided?
Do I have to clean the home before departing?
After you depart the home our housekeepers will clean the home. You will not be charged an excessive cleaning charge as long as the home does not require more than 4 hours of cleaning. If your group leaves the home in a condition which requires more than 4 hours of cleaning you will be required to pay $25 per hour for each additonal hour of cleaning. Upon departure, you will be asked to load and start the washing machine with bath towels or linens. You will also be asked to load and start the dishwasher before you leave the home.
Is it possible to get an early check-in or late check out?
Check-in time is 4:00 p.m. Arrivals before 4 p.m. are generally not permitted. Check out time is 11 a.m. Departures after 11 a.m. are generally not permitted. This restriction sometimes comes as a surprise to people who are used to staying in hotels, motels, and resorts. Please try to appreciate the stark difference between the work involved in properly cleaning a private residential home and the time required to clean a much smaller hotel room. It can take up to 5 hours to clean a private residential home (hence the reason for the 5-hour gap between check-out and check-in time). Moreover, our homes require routine and special maintenance which must be completed between occupancies. The only way to secure an early check in is to purchase the night prior to you arrival. The only way to secure a late check out is to purchase the night after your scheduled departure. Please call (480) 993-2372 and indicate that you would like to add a night to your reservation.
What is the cancellation policy?
Cancellation Policy: If you cancel 90 days or more before your arrival date, you will be refunded the money you paid minus a $250 processing and marketing fee. There will be no refunds for cancellations within 90 days of your arrival date, including early check outs, no-shows or inclement weather. Travel insurance can be purchased and is highly recommended. Please ask for further information or contact your preferred insurer.
What is a vacation rental property, and how does it differ from a hotel?
Vacation rentals offer an alternative to traditional hotel, motel, and resort accomodations. The primary advantages of vacation rentals are lower cost, privacy, and larger space. Our Arizona vacation rentals allow the entire family to stay under the same roof in private vacation rental homes, vacation rental townhomes or vacation rental condos. Our Arizona vacation homes offer more space and amenities, such as fully equipped kitchens and private swimming pools and hot tubs. You'll be able to personally select the Arizona vacation rental home you want, based on your individual needs. Whether you're looking for a family getaway or a romantic weekend for two Sunbelt has an Arizona Vacation rental home to suite your needs.
How do I make a reservation?
You may either make your reservation on line using our website reservation system or you can speak to a reservation agent by calling our vacation rental office. For reservations or more information, call us anytime at (602) 999-2345.
When do I get the address of the home?
In order to ensure the privacy and security of all of our guests we do not provide the home's exact address until the day of your arrival. You will be provided with a map which terminates within 500 feet of the home. This policy has become necessary because we have had guests arrive days or weeks before their scheduled arrival date disturbing the privacy and peaceful enjoyment of the current guests. You will be provided with a phone number to call on the day of your arrival at which time you will be provided with the home's exact physical address.
When do I get the keys?
You will NOT be given keys to access the home. Instead, all of our homes are accessed via an ELECTRONIC PIN CODE. You will get your assigned personal pin code during the check-in process. The use of programmable electronic pin codes provides our guests a more secure and flexible means of household entry. Since we started using the electronic pin code system we have found it to be universally well received.
Are linens and towells provided?
Yes, sufficient linens and towels are provided for you. In addition, we provide you with a complete inventory list of the home's household items. Most obviously, the list helps us keep track of the personal property in each home. Less obvious, but equally important, we hope that the list will help you plan your trip. The list can help you plan your trip since it will inform you as to what IS provided at the home as well as what is NOT provided at the home. A careful inspection of the inventory list will no doubt help you plan accordingly.
